Mailbox location could not be determinedĪlert: The mailbox location could not be determined while sending/receiving the email message. If you are using the Microsoft Exchange Online profile, email addresses must still be approved by an Microsoft 365 global administrator.

Uncheck Process emails only for approved users and Process emails only for approved queues, then click OK.

You can remove the requirement for approving mailboxes using: Settings > Administration > System Settings > Email tab. Mailboxes must be approved before the email will be processed. The owner of the associated email server profile has been notified. Approve the email addresses, and then enable the mailboxes for sending/receiving email.' or 'Email cannot be received for the mailbox because the email address of the mailbox is not approved and the mailbox has been disabled. Select the list of mailboxes you want to approve and then click Approve Email.Ĭlick Test & Enable Mailboxes to retest email processing for the enabled mailboxes.Īlert: One or more mailboxes have been disabled for sending/receiving email because their email addresses have not been approved. Select Active Mailboxes or perform an Advanced Find query to identify a list of mailboxes to update.

By verifying the email address in customer engagement apps as an Microsoft 365 global administrator, customer engagement apps be able to send and receive email for that user without the need to provide any email credentials within customer engagement apps. This authentication is dependent on a trust between customer engagement apps and Exchange Online. The Microsoft Exchange Online profile uses server-to-server authentication between customer engagement apps and Exchange Online. A user with the global administrator role in Microsoft 365 needs to approve the email address for each user that uses the Microsoft Exchange Online email server profile. This error will occur if a user is configured to use the Microsoft Exchange Online email server profile but their email address has not been approved by an Microsoft 365 administrator. The mailbox has been disabled for sending/receiving email and the owner of the email server profile Exchange Online has been notified. For more information about configuring server-side synchronization, see Set up server-side synchronization of email, appointments, contacts, and tasks.Įmail address requires approval by Microsoft 365 administratorĪlert: Email cannot be sent/received because the email address of the mailbox requires an approval by an Microsoft 365 administrator.

If the user's mailbox record is configured to use server-side synchronization for outgoing email, verify the user's email address is approved and is also tested and enabled.

Verify the user is correctly configured and enabled for sending email: Select the mailbox record for the user who sent the email, and then click the Edit button. In the Power Platform admin center, select an environment. Verify that the user who sent the email is enabled for sending email. If you create an email message in customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation), and click the Send button, the message will not be sent unless email integration has been correctly configured and enabled for sending email from customer engagement apps. Solution: Email message has 'Pending Send' status The mailbox has been disabled for receiving email and the owner of the email server profile has been notified. Solution: Error while establishing a secure connectionĪlert: Email cannot be received for the mailbox because an error occurred while establishing a secure connection to the email server. The owner of the email server profile has been notified. Common alerts and recommended resolutions Mailbox disabled for synchronizationĪlert: The mailbox has been disabled for synchronizing appointments, contacts, and tasks for the mailbox because an error occurred while establishing a secure connection to the Exchange server.

Busycontacts sync